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    Terms and Conditions

    Our terms

    1.                   These terms

    1.1                These are the terms and conditions on which we supply the services to you.

    1.2                Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide the services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

    2.                   Information about us and how to contact us

    2.1                We are Prestige Car Servicing Limited a company registered in England and Wales. Our company registration number is 05707410 and our registered office is at Pera Business Park, Nottingham Road, Melton Mowbray, Leicestershire LE13 0PB. Our registered VAT number is 175259974.

    2.2                You can contact us by telephoning our customer service team at  0800 049 64 76 or by writing to us at Prestige House, Pera Business Park, Nottingham Road, Melton Mowbray, LE13 0PB or enquiries@prestigeservicecentres.com.

    2.3                If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your order.

    2.4                When we use the words “writing” or “written” in these terms, this includes emails.

    3.                   Our contract with you

    3.1                Our acceptance of your order will take place when we confirm the date and time for your service, maintenance or repair appointment, at which point a contract will come into existence between you and us.

    3.2                If we are unable to accept your order, because of unexpected limits on our resources or we are unable to meet a date you have requested, we will inform you straight away.

    3.3                Our website is solely for the promotion of our services in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

    4.                   Our services

    4.1                We will use all reasonable endeavours to meet any performance dates we have agreed with you, but any such dates shall be estimates only and time shall not be of the essence for performance of the services.

    4.2                We will have the right to make any changes to the services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services.

    4.3                The services will be provided using reasonable care and skill.

    5.                   Your rights to make changes

    If you wish to make a change to the services you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

    6.                   Our rights to make changes

    We may change the services we provide to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements.

    7.                   Providing the services

    7.1                During the order process we will agree a date when the services can be carried out.  We will confirm which of our service centres will be carrying out the service and will always endeavour to choose the most suitable service centre. We will begin the services on the date agreed with you.  We will be able to confirm the estimated completion date for the services when we have received your vehicle.

    7.2                If the supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

    7.3                Vehicle should be delivered to our service centre and collected by the registered owner.  Some service centres do offer a collection and delivery service and we will let you know if this is available during the order process.

    7.4                If you are collecting your vehicle yourself, you will be required to collect it from our service centre on a specific date.  If you fail to collect your vehicle on the required date, it will be stored for up to 3 days and we will charge £15 plus VAT per day from the date service is completed. Should we incur any additional costs related to storage, these will need to be settled prior to release of the vehicle.

    7.5                If you have requested that your vehicle is collected and delivered to your home, please ensure that you are available at the agreed location at the relevant time.  If no one is available at your address when we arrive to collect the vehicle, we will charge you for the costs and expenses we have incurred.  If no one is available at your address to take delivery, we will return the vehicle to the service centre and will charge you £25 plus VAT. Your vehicle will not be released until all charges are paid in full.

    7.6                We will contact you in advance to tell you if we need to suspend supply of the services.  This could be for reasons outside of our and our service centre’s control.  If we have to suspend provision of the services for longer than 7 days, you may end the contract and we will refund any sums you have paid in advance for any services not carried out.

    8.                   Your rights end the contract

    8.1                You can end the contract and cancel the services for any reason at any time before your vehicle it is either delivered to our service centre or collected by one of our service centre staff.  If you do this no charges will be payable to us.  Please see clause 9 on how to cancel.

    8.2                You can end the contract after we have started work but you will have to pay us compensation. If you want to cancel the services, just contact us to let us know. The contract will end immediately and no further work will be carried out however, we will charge you reasonable compensation for the net costs we will incur as a result of your ending the contract including the costs of all work undertaken up the time we receive notice of your cancellation.

    9.                   How to end the contract with us

    To end the contract with us, please let us know by doing one of the following:

    (a)            Phone or email. Call customer services on 0800 049 64 76 or email us at enquiries@prestigeservicecentres.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.

    (b)            Online. Complete the “Contact Us” form on our website.

    10.                Our rights to end the contract

    We may end the contract and cancel the services for any reason at any time before your vehicle it is either delivered to our service centre or collected by one of our service centre staff.  This is usually for reasons outside of our control and we will always try to reschedule the services for another date convenient to you.

    11.                If there is a problem with the services

    If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 0800 049 64 76 or write to us at Prestige House, Pera Business Park, Nottingham Road, Melton Mowbray, LE13 0PB or enquiries@prestigeservicecentres.com.

    12.                Your rights in respect of defective services

    We are under a legal duty to supply services that are in conformity with this contract. Therefore, you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.

    13.                Your rights in respect of defective parts

    13.1            All parts installed as part of our services are covered by a 12 month or 12,000 miles warranty  whichever is the earlier  in relation to material defects in design, material and workmanship from the date of completion (warranty period)

    13.2            Subject to clause 13.3, if:

    (a)            you give us notice in writing during the warranty period within a reasonable time of discovery that a part does not comply with the warranty set out in clause 13.1; and

    (b)            we are given a reasonable opportunity of examining your vehicle and the defective part,

    we shall, at our option, repair or replace the defective part free of charge, or refund the price of the defective part in full.

    13.3            We will not be liable for a part’s failure to comply with the warranty in clause 13.1 if:

    (a)            you make any further use of the vehicle after giving a notice in accordance with clause 13.2(a);

    (b)            the defect arises because you failed to follow our oral or written instructions or (if there are none) good driving practice;

    (c)            you alter or repair the part without our written consent; or

    (d)            the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal driving conditions.

    13.4            You shall be entitled only to such warranty or other benefit as we received from the manufacturer of the defective part.

    13.5            Except as provided in this clause 13, we shall have no liability to you in respect of a part’s failure to comply with the warranty set out in clause 13.1.

    13.6            These terms shall apply to any repaired or replacement parts supplied by us under clause 13.2.

    14.                Price and payment

    14.1            The price of the services (which includes VAT) will be the price indicated during the order process, as informed by us when you placed your order or as confirmed by us before any work is carried out.

    14.2            If the rate of VAT changes between your order date and the date we supply the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.

    14.3            We accept payment by all major credit and debit cards. You must pay the charges in full after completion of the services either before or at the time you collect your vehicle from our service centre.  You will not be permitted to take your vehicle until we have received payment in full.

    15.                Our responsibility for loss or damage suffered by you

    15.1            We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.

    15.2            We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with any contract between us.

    16.                How we may use your personal information

    16.1            We will use the personal information you provide to us:

    (a)            to supply the services to you;

    (b)            to process your payment for the services; and

    (c)            if you opt in to this during the order process, to give you information about similar services that we provide, you may stop receiving this at any time by formally contacting us.

    16.2            We will only give your personal information to third parties where the law either requires or allows us to do so.

    17.                Other important terms

    17.1            We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.

    17.2            You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

    17.3            This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

    17.4            Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    17.5            If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.

    17.6            These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

    17.7            Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are a consumer and are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to The Motor Ombudsman via their website at www.themotorombudsman.org. The Motor Ombudsman will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.